Refund policy
Return & Exchange Policy
At TULIP, we want you to shop with confidence. Please review our exchange policy before placing your order.
• No Refunds – Exchanges Only
We do not accept returns for refunds due to changes of mind, personal preferences, or sizing.
24-Hour Exchange Policy
- Exchange requests must be submitted within 24 hours of confirmed delivery.
- Items must be unworn, unwashed, unused, and in their original condition with all tags attached.
- Exchanges are subject to product and size availability.
- Customers are responsible for return shipping costs for exchanges unless the item received is defective or incorrect.
- Please contact us within the 24-hour window with your order number to request an exchange. Do not ship items back before receiving approval.
Final Sale Items
Clearance and final sale items are not eligible for exchanges due to changes of mind or sizing.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order number and clear photos. We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.
TULIP reserves the right to decline exchanges that do not meet the conditions above, subject to applicable law.